Frequently Asked Questions

Do you sell personalised products?

No, we don’t .

How much time will it take to deliver to my location?

3-4 days.

What are the shipping charges for my order?

We offer free shipping for all orders above 499/- below that it is Flat Rs 60 on each order.

Do you provide pets grooming in all of your stores?

Yes! The Pets Empire stores offers baths, haircuts, trims and breed-specific grooming for all cats and dogs. We also offer special pet massages for your furry baby.

What is the procedure for pet adoption?

We help amplify any adoption requests that come our way. For more information, you can follow our Instagram handle and get in touch..

Do we require prior appointment?

Yes, we value your time. Taking a prior appointment is always advisable.

Do you provide exchange and return on all of the products?

Yes, we provide both exchange and return facility on our products except the food items. Food items are non returnable..

How can I track my order?

To track your order, Please visit Order tracking section and enter your tracking id. You will get the live status of your order.

What are the modes of payment available?

- debit card/ credit card - Paytm - Google pay

How do I know my order has been confirmed?

After successfully checking out from the payment process, you will receive a confirmation mail on the provided email id.