Returns & Exchange
5-Day Return Window
You have 5 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn or unused
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With all original tags
To start a return, please email us at customercare@petsempire.in. Once your return is reviewed and accepted, we’ll send you instructions on how to proceed.
🛠 Damages & Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
🚫 Non-Returnable Items
The following items cannot be returned:
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Perishable food items
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Pet shoes
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Pet toys
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Pet Clothes
🔁 Exchanges
The fastest way to get what you want is to return your current item is to reach us at customercare@petsempire.in & our team shall reach out to you & guide you the process.
If you choose to exchange/return(T&C apply) your item, a shipping & handling fee of ₹150 will be deducted.
💰 Refunds
After we receive and inspect your return, we’ll notify you about your refund status.
Approved refunds will be processed to your original payment method.
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Exchange/Return FEE:
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A ₹150 exchange & return fee applies per exchange (handling & processing).
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If the new item is higher in value, you’ll need to pay the price difference.
