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PETS EMPIRE
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Free shipping
on orders above βΉ799
5 Day Exchange
No Refund Policy
We Support
10am-6pm
Flat Rs.30 Off on prepaid orders Copy Coupon Code
Free gift on ordersΒ aboveΒ Rs.999 Copy Coupon Code
4-in-1 Variety Pack πΎ: Includes Egg & Cheese, Carrot & Pumpkin, Chicken & Apple, and Chicken Liver to keep your dog excited!
0% Artificial Additives π«: Pure, healthy treats with zero fillers, preservatives, or artificial chemicals.
Real Whole Foods π: Crafted with nutrient-rich, natural ingredients like fresh veggies and lean meats.
Small Heart-Shaped Bites β€οΈ: Perfectly sized, crunchy treats suitable for all breeds, from puppies to seniors.
Perfect for Training π: High-value, delicious flavors that motivate even the pickiest eaters.
It takes around 5-7 business days for the products to get delivered after the confirmation of receiving the payment.
Cancellation and Refunds
Returns, Refunds and Replacements
In case you have received a damaged product or there are size issues, please do not worry. Drop us a mail at customercare@petsempire.in with the images of the damaged product within 48 hours of receiving the order. We will look into it and have the product replaced or refund the amount, whichever is applicable.Β
The refund can take between 5 to 7 working days to reflect in your account.Β
Cancellation
Please mail us at customercare@petsempire.in or contact us onΒ 9999899281Β for any cancellation requests. We can only cancel orders if they havenβt been processed from our warehouse or shipped i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it.
Changes in your order informationΒ
In the event that you have entered an incomplete pin code or an incomplete contact number, please do not worry. Drop us a mail at customercare@petsempire.in and we will help you out with it
5-Day Return Window
You have 5Β days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must be:
In the same condition as received
Unworn or unused
With all original tags
To start a return, please email us at customercare@petsempire.in. Once your return is reviewed and accepted, weβll send you instructions on how to proceed.
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
The following items cannot be returned:
Perishable food items
Pet shoes
Pet toys
Pet Clothes
The fastest way to get what you want is to return your current item is to reach us at customercare@petsempire.in & our team shall reach out to you & guide you the process.
If you choose to exchange/return(T&C apply) your item, a shipping & handling fee of βΉ150 will be deducted.
After we receive and inspect your return, weβll notify you about your refund status.
Approved refunds will be processed to your original payment method.
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Exchange/Return FEE:
A βΉ150 exchange & return fee applies per exchange (handling & processing).
If the new item is higher in value, youβll need to pay the price difference.
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