• Litter Tray: The litter box is designed with a detachable tray that can be easily removed. This feature simplifies the cleaning process, allowing you to quickly and efficiently clean out the litter without having to disassemble the entire box. The detachable tray ensures that you can maintain a hygienic environment for your cat with minimal effort.
• Anti-Spill Drawer Design: One of the standout features of this litter box is its anti-spill drawer design. The drawer mechanism helps contain the litter within the box, preventing it from spilling out onto your floor. This design is particularly useful in keeping your home clean and reducing the frequency of sweeping or vacuuming around the litter box area. It ensures that even if your cat is vigorous in covering its waste, the litter remains contained.
• Odor Removal: The enclosed design of the Pets Empire litter box plays a crucial role in odor control. By containing the litter and waste within an enclosed space, it minimizes the spread of unpleasant odors throughout your home. This feature is especially beneficial for households where the litter box is placed in a common area. Additionally, the design may include built-in odor filters or ventilation systems to further aid in keeping the air fresh and odor-free.
• Includes Scoop: The litter box comes with a specially designed scoop that makes waste removal straightforward and convenient. The scoop is tailored to fit the dimensions and contours of the box, allowing you to efficiently clean out clumps and waste. Having a dedicated scoop included means you don’t have to purchase one separately, and it ensures you have the right tool to maintain the litter box's cleanliness.
• Suitable for Cats: Designed specifically for cats, the Pets Empire Kitten Litter Box provides a comfortable and private space for your feline friends to do their business. The size and structure are ideal for kittens and adult cats, offering them enough room to move around and dig. The enclosed nature of the box also gives cats a sense of security and privacy, which can be important for their overall comfort and well-being.

It takes around 5-7 business days for the products to get delivered after the confirmation of receiving the payment.

Cancellation and Refunds

Returns, Refunds and Replacements

In case you have received a damaged product or there are size issues, please do not worry. Drop us a mail at customercare@petsempire.in with the images of the damaged product within 48 hours of receiving the order. We will look into it and have the product replaced or refund the amount, whichever is applicable. 

The refund can take between 5 to 7 working days to reflect in your account. 

Cancellation

Please mail us at customercare@petsempire.in or contact us on 9999899281 for any cancellation requests. We can only cancel orders if they haven’t been processed from our warehouse or shipped i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it.

Changes in your order information 

In the event that you have entered an incomplete pin code or an incomplete contact number, please do not worry. Drop us a mail at customercare@petsempire.in and we will help you out with it

5-Day Return Window
You have 5 days from the date you receive your order to request a return.

Return Eligibility
To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With all original tags

To start a return, please email us at customercare@petsempire.in. Once your return is reviewed and accepted, we’ll send you instructions on how to proceed.

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🛠 Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

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🚫 Non-Returnable Items

The following items cannot be returned:

• Perishable food items

• Pet shoes

• Pet toys

• Pet Clothes

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🔁 Exchanges

The fastest way to get what you want is to return your current item is to reach us at customercare@petsempire.in & our team shall reach out to you & guide you the process.
If you choose to exchange/return(T&C apply) your item, a shipping & handling fee of ₹150 will be deducted.

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💰 Refunds

After we receive and inspect your return, we’ll notify you about your refund status.
Approved refunds will be processed to your original payment method.

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Exchange/Return FEE:

• A ₹150 exchange & return fee applies per exchange (handling & processing).

• If the new item is higher in value, you’ll need to pay the price difference.