• EDUCATIONAL AND INTERACTIVE: Our dog puzzle feeder toy engages your pet in stimulating activities, encouraging them to use their senses and problem-solving abilities to locate hidden treats, thereby promoting mental stimulation and intelligence development.
• UNIQUE DESIGN WITH MULTIPLE CHALLENGES: Our treat dispenser toy, which features three types of hidden compartments and various mechanisms such as sliding and rotating components, provides a variety of challenges to keep your pet entertained and mentally engaged, reducing boredom and destructive behavior.
• DURABLE: Our Toy Puzzle Dog feeder is made of non-toxic PP material and reinforced with screws to ensure its safety and durability. The non-removable plastic slider prevents choking hazards, and the sturdy design withstands vigorous play, ensuring your pet's long-term enjoyment.
• PROMOTES HEALTHY EATING HABITS: Our feeder puzzle promotes slower eating habits, which helps prevent choking, obesity, and overeating. Pets must work to get to their food, which promotes a healthier diet and digestion while decreasing the risk of bloating and nausea.
• STABLE: Our feeder is equipped with anti-slip pads and reinforced screws, which keep it stable during playtime, preventing spills and providing a safer and more enjoyable experience for your pet.

It takes around 5-7 business days for the products to get delivered after the confirmation of receiving the payment.

Cancellation and Refunds

Returns, Refunds and Replacements

In case you have received a damaged product or there are size issues, please do not worry. Drop us a mail at customercare@petsempire.in with the images of the damaged product within 48 hours of receiving the order. We will look into it and have the product replaced or refund the amount, whichever is applicable. 

The refund can take between 5 to 7 working days to reflect in your account. 

Cancellation

Please mail us at customercare@petsempire.in or contact us on 9999899281 for any cancellation requests. We can only cancel orders if they haven’t been processed from our warehouse or shipped i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it.

Changes in your order information 

In the event that you have entered an incomplete pin code or an incomplete contact number, please do not worry. Drop us a mail at customercare@petsempire.in and we will help you out with it

5-Day Return Window
You have 5 days from the date you receive your order to request a return.

Return Eligibility
To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With all original tags

To start a return, please email us at customercare@petsempire.in. Once your return is reviewed and accepted, we’ll send you instructions on how to proceed.

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🛠 Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

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🚫 Non-Returnable Items

The following items cannot be returned:

• Perishable food items

• Pet shoes

• Pet toys

• Pet Clothes

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🔁 Exchanges

The fastest way to get what you want is to return your current item is to reach us at customercare@petsempire.in & our team shall reach out to you & guide you the process.
If you choose to exchange/return(T&C apply) your item, a shipping & handling fee of ₹150 will be deducted.

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💰 Refunds

After we receive and inspect your return, we’ll notify you about your refund status.
Approved refunds will be processed to your original payment method.

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Exchange/Return FEE:

• A ₹150 exchange & return fee applies per exchange (handling & processing).

• If the new item is higher in value, you’ll need to pay the price difference.