• Durable Ruff N Tuff Stainless Steel Bowls: The elevated feeder from Pets Empire is equipped with robust stainless steel bowls that are built to withstand everyday use. These bowls feature gorgeous finishes and come with sturdy stands, ensuring both durability and aesthetic appeal.
• Each Bowl Holds up to 350 ml: With a capacity of up to 350 ml per bowl, these food bowls offer ample space for serving meals or water to pets of various sizes. This capacity is suitable for both small and medium-sized pets, ensuring they receive adequate nourishment without the need for frequent refills.
• Non-Slip Rubber Bases: Designed for stability, these bowls are equipped with non-slip rubber bases that keep them firmly in place during meal times. This prevents the bowls from sliding or tipping over, minimizing mess and ensuring a hassle-free feeding experience for both you and your pet.
• Durable Stainless Steel Construction: Crafted from good stainless steel, these bowls are built to last. Stainless steel is known for its durability, resistance to rust, and ease of cleaning, making it an ideal material for pet bowls. It ensures that your pet's feeding area remains hygienic and free from harmful bacteria.
• Reliable Feeding Solution: These pet bowls offer a reliable and hygienic feeding solution for pet owners who prioritize their pet's comfort and well-being. With their spacious design, non-slip bases, and durable construction, they provide everything you need to keep your furry friend happy and healthy.

It takes around 5-7 business days for the products to get delivered after the confirmation of receiving the payment.

Cancellation and Refunds

Returns, Refunds and Replacements

In case you have received a damaged product or there are size issues, please do not worry. Drop us a mail at customercare@petsempire.in with the images of the damaged product within 48 hours of receiving the order. We will look into it and have the product replaced or refund the amount, whichever is applicable. 

The refund can take between 5 to 7 working days to reflect in your account. 

Cancellation

Please mail us at customercare@petsempire.in or contact us on 9999899281 for any cancellation requests. We can only cancel orders if they haven’t been processed from our warehouse or shipped i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it.

Changes in your order information 

In the event that you have entered an incomplete pin code or an incomplete contact number, please do not worry. Drop us a mail at customercare@petsempire.in and we will help you out with it

5-Day Return Window
You have 5 days from the date you receive your order to request a return.

Return Eligibility
To be eligible for a return, your item must be:

• In the same condition as received

• Unworn or unused

• With all original tags

To start a return, please email us at customercare@petsempire.in. Once your return is reviewed and accepted, we’ll send you instructions on how to proceed.

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🛠 Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

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🚫 Non-Returnable Items

The following items cannot be returned:

• Perishable food items

• Pet shoes

• Pet toys

• Pet Clothes

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🔁 Exchanges

The fastest way to get what you want is to return your current item is to reach us at customercare@petsempire.in & our team shall reach out to you & guide you the process.
If you choose to exchange/return(T&C apply) your item, a shipping & handling fee of ₹150 will be deducted.

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💰 Refunds

After we receive and inspect your return, we’ll notify you about your refund status.
Approved refunds will be processed to your original payment method.

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Exchange/Return FEE:

• A ₹150 exchange & return fee applies per exchange (handling & processing).

• If the new item is higher in value, you’ll need to pay the price difference.